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Support: 0845 363 0403

Incident Response

Immediate incident response service to help you to resume services following a cyber-attack, along with advice and support to prevent future attacks.

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Urban IT Solutions help businesses across the UK to safeguard their IT systems against cyber-attacks.

Even the best levels of security cannot guarantee total immunity. Should your business fall victim to a security breach you can be sure that with our expertise, the breach will be identified and removed quickly and effectively allowing you to return to business whilst we work with you to improve security measures for the future.


Urban IT Solutions offers a fast incident response service based on two levels:

Level One – Focuses on the identification and removal of malware along with the necessary steps required to recover your affected systems including:

  • Identify and control the intrusion – Isolation of the affected area to prevent further penetration of the attack to minimize business disruption
  • Identify route cause & scale of the intrusion – Find the source of the intrusion and determine the level of threat to other areas of your infrastructure to minimize data loss.
  • Identify and control the intrusion – Isolation of the affected area to prevent further penetration of the attack to minimize business disruption
  • Identify route cause & scale of the intrusion – Find the source of the intrusion and determine the level of threat to other areas of your infrastructure to minimize data loss.
  • Remove the intrusion and clean up – Using our in-house expertise and market leading tools
  • Re-secure IT infrastructure – Appropriate security safeguards will be applied to your IT systems to minimize future attacks
  • Restore any available unaffected data backup – If your data has been unaffected by the attack we will restore it to your cleansed environment
  • Present recommendations for future prevention – Advising you on the best ways to protect your business in the future.

Level Two – Additional steps to level one to further understand the attack and your vulnerabilities including:

  • Detailed threat investigation – Full forensic investigation in a cyber-security laboratory
  • Cyber Security Awareness Training – Assist your staff to understand the types of threat, how to recognise them, and what to do in the event of an attack.
  • Penetration Testing – Attack simulation using professional hackers to help to identify

If you have had a breach don’t wait a moment longer, contact us for incident response on 0845 363 0404