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IT Support Packages

We have a range of support packages to meet your needs and your budget.


Some people like to go it alone. We don’t. We believe there’s real strength in a team.

Although you might not need our help every day, when you do we’ll be there. We know that there’s no such thing as one size fits all and we’re flexible enough to be able to deliver the support that suits you. We can offer remote support, on-site support and unlimited telephone assistance. Our experts can be regulars on your site, building relationships with your staff, becoming an effective part of your team. We can be pro-active about maintenance or respond quickly to a breakdown.

Standard Support

For organisations with simple support requirements or a limited IT budget.

Advanced Support

Ideal for any customer who wants to ensure that if on-site support is needed, its costs are already covered.

Advanced Plus Support

A great option for customers who want control of their IT costs beyond the provision of support. Where IT equipment changes are likely, this package covers desktop and laptop configuration and installation.

Premier Support

Our most comprehensive package, Urban Premier Support users enjoy all the features of our Advanced Plus package and the additional benefit of regular, scheduled visits from our technical engineers. The package is perfect for resolving those day-to-day technical issues that users don’t feel merit reporting, but which still need fixing.

Flexible solutions for a perfect fit

Every organisation is different and trying to make IT support the same for everyone simply doesn’t work. Some businesses need plenty of help, some want support for particular aspects of technology and others simply need the reassurance of a help desk that offers support and friendly advice when it’s required.

All of our IT support packages include 24/7 system monitoring (our Standard Monitoring package). Enhanced monitoring packages are available where required. If there are other services you require, these can simply be added as bolt-ons.

Download our Packages Brochure

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