“Just wanted to say thanks for all the effort and support you provided last week. If they ever introduce an Olympic event for ploughing through excessive bureaucracy you’d be a dead cert for gold”
ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT Service Management in the world. ITIL provides a cohesive set of best practice drawn from the public and private sectors across the globe and has been adopted by Urban IT Solutions. The presence of ITIL practises in our business allows us to provide a practical, no-nonsense and consistent framework.
Incidents are logged, diagnosed and resolved, either proactively via our monitoring tools, or brought to our attention by our clients via our friendly Support Desk. This approach also allows us to monitor and control change requests and ensure that our clients’ infrastructures evolve whilst being protected as intended throughout its lifecycle.
Urban IT Solutions applies its Prince2 experience to all projects based upon on its size and complexity. We will align one of our Prince2 qualified practioners to support your project throughout its lifecycle.
Whilst Urban IT Solutions is fully conversed with the methods of Prince2, we apply appropriate and reassuring elements of those methods to maintain a measured approach to project requests from our clients. This is accessible due to the extensive Project Management experience within our business.
In either case, we aim to create long-term partnerships, maintaining value for money solutions through a combination of high quality support, expert IT project delivery and applicable strategic advice.
Supporting a large number of clients across many market sectors, we are equipped to provide practical advice along with the skilled resources to execute that advice, regardless of whatever IT challenges you face today or in the future. – Read more…
Urban IT Solutions partners with the best of breed for the particular requirement in hand. Whether it’s Hewlett Packard for commodity hardware or Cisco for its networking equipment and IP telephony solutions to name but a few. – Read more…
Looking for a Career in IT? Urban IT Solutions are based in the North West of England and recruit only the most highly-qualified engineers and support staff. What really sets our people apart is they also possess strong interpersonal and judgement skills. – Read more…