More than IT Support
At its simplest, IT support means that something breaks and needs an IT expert to put it right. There’s a great deal of variation in the way in which IT experts offer their support and, because every customer is different, it stands to reason that their IT needs will be too. There’s an almost infinite variety of scenarios. Despite the variety, we believe in keeping things simple so offer four different IT support packages. They’re all fantastic, but the different options allow us to get a great fit with both your operational needs and budget.
- Urban Standard Support
- Urban Advanced Support
- Urban Advanced Plus Support
- Urban Premier Support
Whichever package you choose, you will be supported by our friendly and experienced technical team who will take time to understand your business and your team’s priorities. If there’s an IT problem, we’ll understand the impact on you and your people and know where to focus.
With every IT Support Package we include our industry leading standard monitoring package. You can even enhance the monitoring should you need something special. Procurement Management for your hardware and software needs, along with your very own IT A&E Customer Equipment Service Area, is also included in any of the support packages. Take a look here for more information.