More than IT Support

At its simplest, IT support means that something breaks and needs an IT expert to put it right. There’s a great deal of variation in the way in which IT experts offer their support and, because every customer is different, it stands to reason that their IT needs will be too. There’s an almost infinite variety of scenarios. Despite the variety, we believe in keeping things simple so offer four different IT support packages. They’re all fantastic, but the different options allow us to get a great fit with both your operational needs and budget.

  • Urban Standard Support
  • Urban Advanced Support
  • Urban Advanced Plus Support
  • Urban Premier Support

Urban Standard Support Urban Advanced Support Urban Advanced Plus Support Urban Premier Support
Unlimited remote support for all your IT issues
Customer Service Area – drop in your faulty equipment for assistance
Procurement services to source new hardware and software
On-site support for your IT issues
The configuration of new and existing personal computers
Regular scheduled on-site health check visits

If you select a package that has exclusions such as on site support and personal computer builds, help is still at hand when you need it, on a chargeable ad-hoc basis.

Whichever package you choose, you will be supported by our friendly and experienced technical team who will take time to understand your business and your team’s priorities. If there’s an IT problem, we’ll understand the impact on you and your people and know where to focus.

With every IT Support Package we include our industry leading standard monitoring package. You can even enhance the monitoring should you need something special. Procurement Management for your hardware and software needs, along with your very own IT A&E Customer Equipment Service Area, is also included in any of the support packages. Take a look here for more information.

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Security Breach Initial Response

If you are unfortunate enough to have a data breach that results in the introduction of a virus, we will isolate and remove it as part of any of our IT support packages, just as long as you are up-to-date with your approved virus protection routine.

Procurement Management

Remove the headache of IT purchasing and stop worrying whether you have bought the right thing for your business needs – our support packages include Procurement Management.

Urban IT Solutions are not resellers or distributors of IT equipment, but we use our expertise and experience to purchase equipment and software on behalf of our customers. We have a dedicated solutioning and procurement team who specialise in understanding our clients’ exact requirements and sourcing them at the best possible price.

We only ever use reputable suppliers and take pride in securing superb deals in a fluctuating and highly competitive marketplace.

Unlike our competitors, we don’t charge for our equipment solutioning or procurement services as we feel this service enhances the support relationship. We hope that any solutions designed on your behalf will be fulfilled by us if you choose to go ahead with a given project.

Customer Equipment Service Area

Regardless of which support package you choose from us, you can take advantage of our Customer Equipment Service Area for any faulty equipment needs. This allows you to drop in your laptop or desktop PC to us for assistance where remote support is proving to be a challenge – without incurring any on-site call out fees. We give this service the same high levels of priority as we would if we were looking at it remotely. See this as your own A&E department for your equipment.

With our Urban Advanced Plus Support package, you also have access to an additional service whereby you can drop off your own, new or non-faulty equipment for a new configuration build, or a change to the existing configuration, due to new users or new software introduction.

System Monitoring & Maintenance

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We can help you!

Every business needs to connect. Making connections is essential, and we are experts when it comes to IT and Connectivity –  As a Cyber Essentials Plus certified company you can trust us to provide a safe and credible service.

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