Privacy Notice

Website Enquiries for Products and Services

This privacy notice tells you about the information we collect from you when you visit our website or make an enquiry about our products and services via our website In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Urban IT Solutions Ltd. Our address is Vanguard House, Sci-Tech, Keckwick Lane, Daresbury, Cheshire, WA4 4AB

You can contact us by post at the above address, or by email at [email protected] or by telephone on +44 (0)845 363 0403.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to Sam Spiro using the contact details above.

The purposes and legal basis of the processing

Urban IT Solutions regard your privacy as important. Information we collect from you, where you choose to provide it to us, enables us to send you information about products and services or career information in which you register an interest.

By providing us with your information you consent to us processing that same information for the purpose in which you have enquired. We will not pass it on to any third party. By visiting our website, you are accepting and consenting to the practices described in this policy.

By completing the enquiry form and clicking on the button ‘Give me a call or email me’ you are giving consent for a member of the Urban IT Solutions team to contact you via either of the mediums on the request button dependant on the information you choose to share to allow us to get in touch. We will only contact you about the products and services you have expressed an interest in.

What personal data do we collect?

When making an enquiry about our products and services we ask for your Name, Email Address, Phone Number, Company Name (if applicable) along with details about what you want to enquire about.

Why do we collect this information?

We will use your information to respond to your enquiry and hopefully to provide you with the information you need. We do this in order to take steps at your request, prior to entering into a contract i.e. as part of pre-sales activity.

What do we do with your information?

Your information is stored in our Customer Relationship Management (CRM) system which is hosted by Amazon. We have a contractual agreement with Amazon that commits them to providing an appropriate level of safeguards for your personal data.

We will read your message and normally respond to you either via telephone or via email. We may ask for your consent to retain your information in our CRM system in order to send you further information that we think may be of interest to you.

We will not use the information to make any automated decisions that might affect you.

Your information will not be transferred to a third country or international organisation.

How long do we keep your information for?

Your enquiry is kept in our CRM system for one month unless your enquiry has developed into a regular dialogue with us or you give us your consent to send you marketing information on an ongoing basis, in which case we will keep it for as long as you continue to stay in touch or give consent.


When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

If you wish to restrict, block or delete cookies from our website – or any other website – you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.

Technology COOKIE name COOKIE Description

Cookie Name Purpose
Google Analytics __utma Used by Google Analytics. This cookie is used to determine you as an unique visitor for which you are assigned a unique ID.
__utmb Used by Google Analytics This cookie is used to establish and continue a user session when using our website.
__utmc Used by Google Analytics. This cookie is used to establish and continue a user session when using our website. __utmb now replaces __utmc but may still be used
__utmz Used by Google Analytics.  This cookie stores how you came to our website / how you were referred to us.
Website notification This cookie simply remembers that you have closed our ‘cookie notification’ (top of the website) so you don’t see it again
WordPress wp-settings-[number] WordPress also sets a few wp-settings-[UID] cookies.  The number on the end is your individual user ID from the users database table. This is used to customise the view of the admin interface, and also the main site interface.
wp-settings-time-[number] WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customise the view of the admin interface, and also the main site interface.
wordpress_test_cookie This cookie is used by WordPress just to check if cookies are accepted by your browser/device.
wordpress_ WordPress cookie  for a logged in user

Consent Withdrawal

You may revoke your consent to the processing of your data at any time by sending an email to [email protected]. You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information.

Your rights over your information

By law, you have the following rights regarding the information that you share with us.

  1. The right to be informed.
  2. The right of access (Subject Access Request) (One month to deliver).
  3. The right to rectification.
  4. The right of erasure (the right to be forgotten).
  5. The right to restrict processing.
  6. The right to data portability.
  7. The right to object, and
  8. The right not to be subject to automated decision-making including profiling.

Your rights are very important and should you wish to exercise those rights by making a Data Subject Access Request we have the correct policies and procedures in place to make sure your enquiry is dealt with within one month of receipt of your request in accordance with the General Data Protection Regulations.

To submit a Data Subject Access Request by email, post or telephone, please use the contact information provided above.

Your right to complain

If you have a complaint about our use of your information, you can contact the Information Commissioner’s Office via their website at or write to them at:

Information Commissioner’s Office
Wycliffe House
Water Lane

Contact Urban IT

We can help you!

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