Telephony & Connectivity

Connectivity solutions designed around your business

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We can offer you telecoms services to complement our IT solutions, or as a stand-alone offering.

Every business needs to connect. Whether it’s in person, through phone lines or on the internet, making connections is essential.

Urban Connect Promise

When you’re running a business, it is so important to join the dots with your IT, Connectivity and Telephony needs. We’re here to make the mechanism of connection easier.

Traditional telephony companies will design solutions independently of their customers’ IT needs as it’s unknown territory for them. When considering internet and telephony solutions for you, we always take into account your current IT infrastructure ensuring that thought is applied to both areas for quality of service (QOS) and security.

With Urban Connect everything is under one roof so we can make connecting seamless.

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Simple Setup | Inclusive Maintenance | Scalable & Flexible | Mobile App | Disaster Recovery

Communication is the lifeblood of business and by choosing cloud-hosted telephony, you’ll enjoy simplified, seamless communications. With our approach, the benefits multiply. As well as flexibility, reliability and security, hosted telephony systems are easy to grow, adaptable and futureproof – perfect for businesses that are going places.

All the features you want in a telephone system are possible, but there’s no need for high capital outlays. It’s quick to deploy and very cost-effective – Urban’s hosted telephony is managed with a simple and scalable monthly fee.

Set-up is Simple

We’ve made it easy and we’ll provide all the support and advice you need. We will guide you through three simple steps.

  1. Decide on the number of licenses (connections) you need.
  2. Choose your handsets or softphones that run from your computers.
  3. Choose your minutes package. We’ll do the rest, and you’ll soon be saving money, but there are more reasons to switch to our hosted telephony solutions. Here are some of them:

One Solution: Without having equipment on each site, all your sites can be linked.

No Capital Outlay: There are no upfront costs. Cloud-based equipment is included in your monthly fee and kept up to date without additional expenditure.

Inclusive Maintenance: We’ll look after your system. There’s nothing to worry about.

Cost Savings: You’ll find our hosted telephony is more cost-effective than on-premise solutions, freeing up money for other projects.

Scalable and Flexible: You’ll get all the features you want, and it’s all adaptable. When your needs change, it’s no problem.

Future Proofing: When new functionality is required, you’ve got a solution that’s ready.

Mobile App: You’ll have the ability to answer and make calls anywhere in the world.

Agile Working: You’ll work more effectively when you’re not constrained by a static desk phone. Move staff whenever it suits and have full visibility for call management.

Disaster Recovery and Business Continuity: If there’s an emergency, calls can be re-routed and there’s the reassuring back up of a separate fail-over line.

Speed of Deployment: With our service and support, our new system can be up and running in no time, and we’ll do our utmost to avoid any disruption to your business.

Our mobile phone service gives you flexibility, access to the best carriers and great value line and call costs.

What’s more, we understand the importance of handset choice and know that familiarity with an operating system matters to users. That’s why although we can source great deals on handsets, we don’t routinely put them into our packages. The benefit is clear pricing for connection and calls, which helps to make costs easier to manage.

When you need a cost-effective mobile phone service that works for you, not against you, give us a call.

ADSL | Fibre | Ethernet Over FTTC | EFM | Leased Lines | Wireless LEased Line | MPLS

Doing business today requires robust internet connectivity, but as every business is unique, it’s important to choose methods that are right for your needs. That’s something we make simple. Our portfolio includes all the options you’d expect, collaborating with all the well-known UK carriers, and we’re experts at matching your ambitions to the most cost-effective solutions too.

ADSL (2+)
The latest in ADSL broadband circuits, ADSL2+ maximises speeds through copper lines. The system is great value and ideal for low volume broadband users.

Fibre (FTTC)
If you need faster uploads and downloads than ADSL systems can provide, then Fibre to the Cabinet (FTTC) delivers cost-effective connectivity. There are different options to suit varying business needs and budgets, and we’ll be delighted to help you with a decision.

Ethernet over FTTC
An option which combines the benefits of Ethernet First Mile connectivity with higher bandwidths for processing speed. It’s a relatively new product in the sector but is gaining a lot of attention because it’s fast, reliable and cost-effective.

When speed of delivery is a priority, Ethernet First Mile (EFM) solutions can be a perfect choice. They use existing copper lines, connected through local exchanges and offer high speed, reliable, non-contended internet connectivity, alongside straightforward set-up.

Leased Lines
A superb choice when you need a dedicated, unlimited circuit exclusively for your business. You’ll benefit from equal, rapid upload and download speeds and consistent connectivity. With no delays, your various business locations will feel like they’re in the same place, enabling real collaborative working. Any faults will be fixed within 6 hours, but even if there’s a fault, you’ll remain connected because reliable backup systems are in place.

Wireless Leased Lines
If you are struggling with installation delays or complexity relating to hard-wire connectivity options, then choose a Wireless Leased Line solution. Don’t feel disconnected, this alternative option gets you connected fast, using industry-leading radio and microwave technology. It’s flexible and because it’s scalable, you can grow the system when your business grows.

A great choice for multi-site businesses, MPLS offers a fully-managed private network that’s highly secure. A modern-day version of Virtual Private Networks (VPN), MPLS is fully scalable nationally or internationally.

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We can help you!

Every business needs to connect. Making connections is essential, and we are experts when it comes to IT and Connectivity –  As a Cyber Essentials Plus certified company you can trust us to provide a safe and credible service.

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