IT Support Packages

Regardless of which IT Support package you choose to suit your business our journey together starts with a comprehensive on-boarding assessment. It’s important that we understand as much about your current IT provision as possible to provide that high level of service we are renowned for.

We will also provide you with information highlighting any areas you may want to look at to improve the security and reliability of your system to help you to get the most from them.

Urban Advanced Plus IT Support

Great IT Support starts with a great team, and we are very proud of ours. Based in the North West we are strategically situated to support our customers locally and across the UK. Our team are focused on providing the very best levels of support to you and your staff as if they were part of your business.  No limits to remote support. No time-wasting triage systems – No hiding behind portals or emails. Just straightforward support when you need it, provided by a friendly and highly technical team who care about getting you up and running again when you’re having a bad IT Day!

Our monitoring and maintenance packages set us apart from our competitors and include important system procedures that quite often can get overlooked during the decision-making process when choosing an IT Support Provider. We feel that this proactive aspect of our service is so important that we include our standard monitoring package free of charge with any of our support packages. There are two further monitoring and maintenance packages available if you need more beyond the standard offering, but either way, you will know that there is a level of monitoring and maintenance in place to look after you from the very start.

We only ever use reputable suppliers and take pride in securing superb deals in a fluctuating and highly competitive marketplace.

Unlike our competitors, we don’t charge for our equipment solutioning or procurement services as we feel this service enhances the support relationship. We hope that any solutions designed on your behalf will be fulfilled by us if you choose to go ahead with a given project.

Take advantage of our Customer Equipment Service Area for any faulty equipment needs. This allows you to drop in your laptop or desktop PC to us for assistance where remote support is proving to be a challenge – without incurring any on-site call out fees. We give this service the same high levels of priority as we would if we were looking at it remotely. See this as your own A&E department for your equipment.

Remove the headache of IT purchasing and stop worrying whether you have bought the right thing for your business needs – our support packages include Procurement Management.

We have a dedicated solution and procurement team who specialise in understanding our clients’ exact requirements and sourcing them at the best possible price.

We only ever use reputable suppliers with reliable delivery records and take pride in securing superb deals in a fluctuating and highly competitive marketplace.

If you are unfortunate enough to have a data breach that results in the introduction of a virus, it’s important to know that help is at hand to immediate isolate and remove any viruses. As cyber security specialists, we will also work with you to advise any preventative measures to help in the future.

On-Site support is a great add-on to your support service package and takes the sting out of budgeting for unforeseen IT issues when remote support isn’t able to resolve the technical issue.

Our professional and friendly on-site team will take as long as it needs to resolve your technical issues, ensuring you understand progress along the way.

The cost of configuration of new computers can add up over the course of a financial year particularly if you experience lots of change or growth. This package includes the service of getting your new PCs up and running removing the burden of budgeting when the time comes.

Help is on hand at competitive rates for project work and any call out to your business as and when need it. And with a whole list of products and services available, there really is no need to go anywhere. All your IT needs are here under one reliable roof.

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Every business needs to connect. Making connections is essential, and we are experts when it comes to IT and Connectivity –  As a Cyber Essentials Plus certified company you can trust us to provide a safe and credible service.

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